Patient Portal
If you’re an existing patient, you can log into the patient portal by clicking on the SIGN IN button. If you have never logged into the Patient Portal, please call our office at 806-696-4440 and we will send you an email with credentials and instructions on how to use the portal.
What You’ll Need for Your Office Visit
We want to make your office visit a hassle-free and pleasant experience. For new patients, before you visit please complete the New Patient Registration form and print it out for your office visit. If you have any questions when filling out these forms, please do the best you can, and our staff will assist you with any questions on the day of your visit.
This will simplify the check-in process. Also, please make sure to bring the following information:
- Insurance card
- Driver’s license
- List of current medications
Click on the Driving Directions button below to view specific driving instructions from Amarillo, Post, Tahoka, Brownfield, Clovis, and Hobbs to the Lubbock Gastroenterology clinic.
Plan to arrive 15 minutes prior to your appointment and have a means of covering your financial portion as determined by your insurance plan. If you will be paying by credit card, we accept Visa, MasterCard, AMEX and Discover.
Important Information on Diet and Medications
What can I eat on a clear liquid diet? Can I take my daily medications? These are two common questions our patients ask us before a procedure. Dr. Islam has prepared this guide to help you get ready for your procedure. Please read carefully.
Insurance Information
Lubbock Gastroenterology participates in most major health plans. Please contact us regarding any companies not listed below or to verify the coverage of your health plan.
Amerigroup & Amerivantage – Blue Cross and Blue Shield – CapStar Network – Cigna – Covenant – FirstCare (Baylor Scott & White Health Plan) – HealthSmart – Humana – Medicaid (Texas) –Medicaid (New Mexico) – Medicare – Multiplan/PHCS – OMNI Networks, Inc – Railroad Medicare – Superior Health Plan – Team Choice – Tricare – Veterans Administration – United Healthcare – BCBS New Mexico Centennial – Presbyterian Health Plan and Presbyterian -Centennial – Western Sky Centennial
Your insurance coverage is an agreement between you and your insurance company. Some procedures require pre-authorization. Please check with your insurance company to see if you will need to acquire a pre-certification for your procedure.
Have an insurance question? Please call us at 806-696-4440, and we would be happy to help!
Procedures
In preparation for procedures at the Endoscopy Center, we’ve created prep forms in PDF format that can be downloaded or printed by selecting the form indicated by his office for your procedure.
The procedural preparation forms will give you a detailed description of what you need to do during the 24-hour period before the procedure. Please use these as a guide, and contact our office with any questions.
Please find the appropriate prep for your procedure. Different procedures and circumstances can alter which prep has been prescribed for you. Follow the instructions carefully.
Billing
If you have a billing-related question, please call us at 806-696-4440.
Online Bill Pay:
To pay your bill online, visit https://pay.instamed.com/lubbockgastro
Our Prescription Policy
For prescription refills please contact your pharmacy and have them call our office at 806-696-4440 to refill your prescription.